Complaints

1. Preliminary remarks
A complaint is understood to be any objection, expression of unhappiness or dissatisfaction for damage or a wrong suffered by customers or potential retail customers for which SGR is deemed responsible or, at least, competent.
SGR handles any written objection received from its current or potential retail customers as a complaint, regarding the establishment, promotion, management or administration activities of Collective Investment Undertakings (CIUs) or Individual Asset Management Funds and that have as their content an economic prejudice or breach of contractual obligations or internal procedures.
Pursuant to article 17 of the Bank of Italy and Consob Regulation of 29 October 2007 and subsequent amendments and additions, SGR has adopted suitable procedures to ensure that written complaints submitted by customers are handled promptly and that records are kept of the essential elements of each complaint received and of the measures put into place to resolve the issue. For the purposes of handling complaints, SGR considers it appropriate that complaints received from professional customers (by law or on request) should be treated in the same way as complaints received from retail customers.

2. Procedures for dealing with complaints
Complaints are handled by the Compliance Function who evaluates whether they are justified and then records them in a special Register. Once the complaint has been recorded, the Compliance Function prepares the paperwork, making use of the collaboration of all the structures involved, in order to allow an appropriate and timely response to the requesting party.

3. Procedures for sending complaints
In order to be considered valid, complaints must contain the customer’s identification details, the reasons for the grievance and must be signed by the customer or his representative. Complaints, together with any relative documentation supporting the facts of the dispute, must be addressed to:

Finanziaria Internazionale Investments SGR S.p.A.
Gruppo Finanziaria Internazionale
Via Vittorio Alfieri, 1 – 31015 Conegliano (TV)


Or, alternatively sent by:
  • ordinary mail,
  • registered letter with return receipt,
  • email: reclami.sgr@finint.com, for the attention of the Compliance Office (copy of the letter in PDF format),
  • PEC email: finint.sgr@pec.it (copy of the letter in PDF format),
  • fax to no. +39 0438 694566,
  • delivered by hand.

4. Outcome of complaints
The final outcome of the complaint, containing the decision by SGR, is sent to the Customer within 60 days from the date of its receipt by registered mail with return receipt, at the addresses in possession of SGR or by PEC email. If particular requirements require longer periods, SGR provides the Customer, within said term, information on the time needed to formulate a comprehensive response.
Our business
The activity of Finint Investments SGR is based on three main pillars:
  • the establishment of mutual investment funds dedicated to professional clients;
  • the promotion of innovative financial securities and real estate instruments aimed at developing new business opportunities that meet the requirements of investors;
  • the complete management of investment portfolios on behalf of institutional investors thanks to the expertise of its team and a qualified and professional pool of technical and legal advisors.
News
Mauro Sbroggiò protagonista della puntata di settembre di Insight Channel
20 September 2022

Mauro Sbroggiò, AD di Finint Investments SGR, ha preso parte alla puntata di settembre di Insights Channel FundsPeople, format di FundsPeople attivo dal 2020 che approfondisce e dà un volto ai temi della rivista mensile offrendo spunti interessanti di dibattito e aggregazione tra i professionisti del risparmio gestito attraverso panel dedicati di volta in volta ad argomenti di interesse e attualità. 

READ
Finint Equity for Growth (Finint E4G) perfeziona il signing dell'investimento in Tecno Cover
06 September 2022

Primo signing per Finint Equity for Growth (Finint E4G), fondo di Private Equity di Finint Investments SGR.

Il fondo, nei giorni scorsi, ha perfezionato il signing propedeutico all’acquisizione della quota di maggioranza della società Tecno COVER di Carrè (VI), che commercializza i propri prodotti con il marchio STOVEitaly, mentre il closing è previsto per il mese di ottobre 2022.

READ
Il Fondo Finint Bond miglior Fondo Hedge categoria Single Manager
30 March 2022
Finint Bond, fondo mobiliare alternativo gestito da Finint Investments SGR, è salito sul gradino più alto del podio delle gestioni migliori in termini di performance nella categoria dei fondi “single manager” ai MondoAlternative Awards 2022 come Miglior Fondo Hedge Single Manager 2021 e come Miglior Fondo Hedge Single Manager a 3 anni (2019-2021).
READ