1. Preliminary remarks
A complaint is understood to be any objection, expression of unhappiness or dissatisfaction for damage or a wrong suffered by customers or potential retail customers for which SGR is deemed responsible or, at least, competent.
SGR handles any written objection received from its current or potential retail customers as a complaint, regarding the establishment, promotion, management or administration activities of Collective Investment Undertakings (CIUs) or Individual Asset Management Funds and that have as their content an economic prejudice or breach of contractual obligations or internal procedures.
Pursuant to article 17 of the Bank of Italy and Consob Regulation of 29 October 2007 and subsequent amendments and additions, SGR has adopted suitable procedures to ensure that written complaints submitted by customers are handled promptly and that records are kept of the essential elements of each complaint received and of the measures put into place to resolve the issue. For the purposes of handling complaints, SGR considers it appropriate that complaints received from professional customers (by law or on request) should be treated in the same way as complaints received from retail customers.

2. Procedures for dealing with complaints
Complaints are handled by the Compliance Function who evaluates whether they are justified and then records them in a special Register. Once the complaint has been recorded, the Compliance Function prepares the paperwork, making use of the collaboration of all the structures involved, in order to allow an appropriate and timely response to the requesting party.

3. Procedures for sending complaints
In order to be considered valid, complaints must contain the customer’s identification details, the reasons for the grievance and must be signed by the customer or his representative. Complaints, together with any relative documentation supporting the facts of the dispute, must be addressed to:

Finanziaria Internazionale Investments SGR S.p.A.
Gruppo Finanziaria Internazionale
Via Vittorio Alfieri, 1 – 31015 Conegliano (TV)

Or, alternatively sent by:
  • ordinary mail,
  • registered letter with return receipt,
  • email:, for the attention of the Compliance Office (copy of the letter in PDF format),
  • PEC email: (copy of the letter in PDF format),
  • fax to no. +39 0438 694566,
  • delivered by hand.

4. Outcome of complaints
The final outcome of the complaint, containing the decision by SGR, is sent to the Customer within 60 days from the date of its receipt by registered mail with return receipt, at the addresses in possession of SGR or by PEC email. If particular requirements require longer periods, SGR provides the Customer, within said term, information on the time needed to formulate a comprehensive response.
Our business
The activity of Finint Investments SGR is based on three main pillars:
  • the establishment of mutual investment funds dedicated to professional clients;
  • the promotion of innovative financial securities and real estate instruments aimed at developing new business opportunities that meet the requirements of investors;
  • the complete management of investment portfolios on behalf of institutional investors thanks to the expertise of its team and a qualified and professional pool of technical and legal advisors.
Finint SGR vince il premio speciale al Private Debt Award 2020 per l'operazione “TRENTINO MINIBOND”
17 September 2020
Finint Investments SGR, società di gestione del risparmio del Gruppo Banca Finint, ha vinto il Premio Speciale nella categoria Sviluppo assegnato nell’ambito del “Private Debt Award 2020” organizzato da AIFI e Deloitte per l’operazione “Trentino Minibond”, emissione di sistema sottoscritta da Finint SGR, attraverso il Fondo Strategico Trentino - Alto Adige, che ha coinvolto nove micro imprese della Provincia di Trento.
Fondo "Cà Tron - H-Campus", oggi l'inaugurazione di H-Campus
07 September 2020
Taglio del nastro, oggi, per H-Campus che, con i suoi 51 ettari di estensione, è destinato a diventare il più grande e importante polo di innovazione e formazione in Europa.

L’operazione H-Campus era stata varata nel febbraio del 2017 e finanziata da un nuovo fondo immobiliare chiuso, non speculativo, denominato Ca’ Tron – H-Campus, gestito da Finint SGR e sottoscritto da Cattolica Assicurazioni (60% del patrimonio) e da CDP Cassa Depositi e Prestiti Investimenti SGR (40, tramite il fondo FIA 2 Smart housing, Smart working, Education & Innovation).
Finint SGR nell’operazione di supporto finanziario di Clabo
13 July 2020
Anthilia Capital Partners e Finint Investments SGR, in linea con le agevolazioni introdotte con il D.L. “Liquidità”, hanno perfezionato un’operazione di supporto finanziario che ha coinvolto Clabo S.p.A., società leader mondiale nel settore delle vetrine espositive professionali nei comparti della ristorazione e alberghiero e quotata sul mercato AIM Italia di Borsa italiana.